Refund and cancellation policy

Before work starts

If you cancel after paying the advance but before we start design or setup, we refund the advance in full, minus any payment gateway charges.

After work starts

• The advance is non-refundable once design, development or onboarding has started.
• Milestone payments already made are non-refundable for work delivered up to that milestone.
• Monthly services (payroll, compliance, maintenance) can be cancelled with 30 days’ notice. Fees for months already served are not refunded.

Domain, hosting and third-party fees

Domain names, hosting, SMS, WhatsApp and other third-party charges paid on your behalf are non-refundable.

How refunds are paid

Approved refunds are paid to the original payment method within 7–10 working days.

Contact

To request a cancellation or refund, contact us through the contact options on bigpayrolls.com or your client dashboard with your registered email and request details.